Frequently Asked Questions


Due to the custom nature of our work and the time it takes to create unique, one of a kind designs, MAC Creations does not issue refunds on started or completed design projects.

Order/Design project can be canceled prior to the start of the design project. A request must be made in writing and sent to Cancellation requests made after the start of the design project or completion will result in complete loss of funds. 

How will I receive my logo?
All logo designs are digital files. Files are sent via our file delivery service Hightail. Once your order/design has been completed, you will receive a separate email from Hightail with a link to download and save your design files.

I placed an order but did not receive my order confirmation email. What do I do?
Order confirmation emails are sent automatically at the completion of payment. Please check your spam/junk folder before contact us. If you still are unable to locate the email, please emails us at

I received my design files but my link has expired. How can I retrive my files?
Files that are not downloaded within the 7 day download period will need to place an order for the design files to be resent. This can be done by visiting the resources section.

hat is the turnaround time?
1st design draft is sent via email within 24-72 hours after the design consultation call. Once the draft is sent, the timeframe of completion will be determined by the client ability to communicate with our design team to provide timely feedback. 

I have a question that wasn't answered, can you please help?

Please send us an email to and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response, please attach your order number and address the problem clearly, thanks.